On 24 February 2025 TAL received confirmation of the Scheme from the Federal Court of Australia under Part 9 of the Life Act to transfer of all assets and liabilities to the life insurance business of TLISL to TAL life. As part of the scheme all life insurance policies issued by TLISL have now been transferred to TAL Life.

Effective 11:59PM (AEST) on 31 March 2025 TAL Life is now the issuer of TLISL’s life insurance policies.

TAL is one of Australia’s leading life insurance specialists. For more than 150 years, TAL has been protecting people. Together with our partners, today TAL protects over 5 million customers¹. In 2023/2024, TAL paid $4.2 billion in claims to 50,128 Australians and their families.*

TAL is part of the Dai-ichi Life Group, one of the world’s largest insurance groups.

¹Based on customer covers in force across Group, Retail and Direct and there may be duplicate lives insured.
*Claims statistics based on total claims paid under TAL Life Limited and TAL Life Insurance Services Limited insurance products between 1 April 2023 and 31 March 2024.

Your policy will continue on the same terms and conditions and in accordance with the product disclosure documents issued to you. You can obtain a copy of these terms and conditions at any time by contacting us.

Payment arrangements including bank account numbers will not change and premium payments will continue as normal. Policy Owners will notice a name change on your bank statement to ‘TAL Life Insurance’. This is a name change only. You do not need to update any payment or bank account details.

You should notice very few changes. TAL Life Limited will continue to manage your insurance policy and administer any claims you may have under that policy.

If you have any questions in relation to these changes or your insurance policy, or would like more information, please contact us. You can find details of the various ways you can contact us by calling 1300 553 764 Monday to Friday, 8.00am to 6.30pm (AEST).

The transfer of policy holders to TAL Life will occur on 11:59PM (AEST) on 31 March 2025. There will be no changes to the features and conditions of your existing policy as a result of the transfer.

Your complaint will continue to be managed with the current complaints team. You can speak with one of our customer service consultants by calling 1300 553 764 Monday to Friday, 8.00am to 6.30pm (AEST).

There is no change to our existing claims process as a result of this transfer.

Any claims that are already in progress, this will continue with your dedicated claims consultant. If you need to make a new claim or check the status of an existing one, you can speak with one of our customer service consultants by calling 1300 553 764 Mon-Fri, 8:30am - 5pm (AEST).

The transfer of life insurance policies to TAL Life Limited does not change the terms and conditions that apply to your clients’ cover nor change to the way you and your clients are provided with support and service across claims, underwriting, acquisitions and servicing.

In the same way you have always been able to. There is no change to our existing claims process as a result of the transfer, and the terms and conditions of the policy will be honoured by TAL. Any claims that are in progress already will continue with their dedicated claims consultant. If you need to make a new claim or check the status of an existing one, you can speak with a claims consultant by calling 1300 553 764 Monday to Friday, 8.00am to 5pm (AEST).

You will continue to work with the same Distribution team as you have before - either your Regional/National Managers, your Strategic Partnerships Manager, your BDM and/or other members of the Adviser Services team. Similarly, there are no changes to your underwriting, claims or acquisitions and servicing contacts as a result of the transfer.

If there’s anything you are interested in finding out more about, please contact your TAL Life Insurance team and we’ll do our best to answer any questions.