Claims paid

An overview of the claims we've paid, and the most common reasons our customers make claims.

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2023/24 Life Insurance Claims Paid

Supporting our customers and their families through the claims we pay is the most important thing we can do.

Last financial year we paid
$4.2 billion
in claims
to
50,128
customers.1

7 in 10 of these claims were provided to TAL customers living with or recovering from an injury or illness.2

Line

The most common reasons for accepted claims3

Mental Health Conditions

Including Post-Traumatic Stress Disorder & Depression

20

%

of all the claims we accepted.

The payments for Mental Health related claims fell into the following product categories:

  • 3%

    Life Insurance

  • 30%

    TPD Insurance

  • 67%

    Income Protection

Did you know?

43% of Australians have experienced a mental health condition in their life.4

Cancer

Including Breast & Pancreatic Cancers

17

%

of all the claims we accepted.

The payments for cancer claims fell into the following product categories:

  • 47%

    Life Insurance

  • 6%

    TPD Insurance

  • 8%

    Critical Illness Insurance

  • 39%

    Income Protection

Did you know?

The annual number of cancer cases diagnosed is estimated to surpass 200,000 by 2033.5

Injuries & Fractures

Including Joint Dislocation & Bone Fractures

15

%

of all the claims we accepted.

The payments for injuries and fractures claims fell into the following product categories:

  • 72%

    Income Protection

  • 1%

    Critical Illness Insurance

  • 8%

    Life Insurance

  • 20%

    TPD Insurance

Did you know?

There are 538,000 hospitalisations for injuries each year.6

Musculoskeletal & Connective Tissue Conditions

Including Back Pain & Arthritis

12

%

of all the claims we accepted.

The payments for Musculoskeletal & Connective Tissue Diseases claims fell into the following product categories:

  • 1%

    Life Insurance

  • 32%

    TPD Insurance

  • 67%

    Income Protection

Did you know?

1 in 8 Australians has arthritis.7

Conditions of the Circulatory System

Including Heart Attack & Stroke

9

%

of all the claims we accepted.

The payments for conditions of the circulatory system claims fell into the follow product categories:

  • 55%

    Life Insurance

  • 9%

    TPD Insurance

  • 5%

    Critical Illness Insurance

  • 31%

    Income Protection

Did you know?

Heart disease is the leading cause of death in Australia, accounting for 10% of all deaths.8

20% Mental Health Conditions

Mental Health Conditions

Including Post-Traumatic Stress Disorder & Depression

20

%

of all the claims we accepted.

The payments for Mental Health related claims fell into the following product categories:

  • 3%

    Life Insurance

  • 30%

    TPD Insurance

  • 67%

    Income Protection

Did you know?

43% of Australians have experienced a mental health condition in their life.4

17% Cancer

Cancer

Including Breast & Pancreatic Cancers

17

%

of all the claims we accepted.

The payments for cancer claims fell into the following product categories:

  • 47%

    Life Insurance

  • 6%

    TPD Insurance

  • 8%

    Critical Illness Insurance

  • 39%

    Income Protection

Did you know?

The annual number of cancer cases diagnosed is estimated to surpass 200,000 by 2033.5

15% Injuries & Fractures

Injuries & Fractures

Including Joint Dislocation & Bone Fractures

15

%

of all the claims we accepted.

The payments for injuries and fractures claims fell into the following product categories:

  • 72%

    Income Protection

  • 1%

    Critical Illness Insurance

  • 8%

    Life Insurance

  • 20%

    TPD Insurance

Did you know?

There are 538,000 hospitalisations for injuries each year.6

12% Musculoskeletal & Connective Tissue Conditions

Musculoskeletal & Connective Tissue Conditions

Including Back Pain & Arthritis

12

%

of all the claims we accepted.

The payments for Musculoskeletal & Connective Tissue Diseases claims fell into the following product categories:

  • 1%

    Life Insurance

  • 32%

    TPD Insurance

  • 67%

    Income Protection

Did you know?

1 in 8 Australians has arthritis.7

9% Conditions of the Circulatory System

Conditions of the Circulatory System

Including Heart Attack & Stroke

9

%

of all the claims we accepted.

The payments for conditions of the circulatory system claims fell into the follow product categories:

  • 55%

    Life Insurance

  • 9%

    TPD Insurance

  • 5%

    Critical Illness Insurance

  • 31%

    Income Protection

Did you know?

Heart disease is the leading cause of death in Australia, accounting for 10% of all deaths.8

Other reasons for accepted claims

5%
Conditions of the nervous system
4%
Conditions of the respiratory system
2%
Conditions of the digestive system
16%
Other reasons
2023/24 FY Life Insurance Claims Paid

2023/24 FY Life Insurance Claims Paid

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Disclaimer:  © TAL Life Limited 2024. This page contains a summary of the combined volume and value of claims paid or decided on by TAL Life Limited and TAL Life Insurance Services Limited under a range of insurance products and in a range of circumstances between 1 April 2023 and 31 March 2024. The assessment, acceptance, and payment of each claim is subject to the individual policy terms, conditions, limits and exclusions, which are set out in the applicable Product Disclosure Statement (PDS) and Policy Document. This information is general in nature only and does not take into account your personal financial situation, needs or objectives. You should consider the relevant Product Disclosure Statement when deciding whether to acquire, continue to hold, or dispose of a financial product. Relevant PDS and TMD available at tal.com.au. 1. Claims statistics based on total claims paid under TAL Life Limited and TAL Life Insurance Services Limited insurance products (including funeral insurance) between 1 April 2023 and 31 March 2024. 2. Claims statistics based on total number of accepted claims that were determined to be eligible for payment between 1 April 2023 and 31 March 2024. A claim is assessed in order to determine whether or not the claim is payable. A claim is accepted when the claim is determined to be payable 3. Claims statistics based on total number of assessed claims (including funeral insurance) that were accepted between 1 April 2023 and 31 March 2024. A claim is assessed in order to determine whether or not the claim is payable. A claim is accepted when the claim is determined to be payable. 4. Refer to ‘Mental Health: Prevalence and Impact’, a web report prepared by the Australian Institute of Health and Welfare, Australian Government, last updated on 14 February 2024. Accessed online at Prevalence and impact of mental illness - Mental health - AIHW on 31 May 2024. 5. Refer to ‘Cancer data in Australia’, a web report published by the Australian Institute of Health and Welfare, Australian Government, last updated on 31 August 2023. Accessed online at Injury in Australia, Introduction - Australian Institute of Health and Welfare (aihw.gov.au) on 31 May 2024. 6. Refer to ‘Injury in Australia’, a web report prepared by the Australian Institute of Health and Welfare, Australian Government, last updated on 24 October 2023. Accessed online at Injury in Australia, Introduction - Australian Institute of Health and Welfare (aihw.gov.au) on 31 May 2024. 7. Refer to ‘Chronic musculoskeletal conditions’, a web report published by the Australian Institute of Health and Welfare, Australian Government, last updated on 14 December 2023. Accessed online at Chronic musculoskeletal conditions , Summary - Australian Institute of Health and Welfare (aihw.gov.au) on 31 May 2024. 8. Refer to ‘Causes of Death, Australia’ published by the Australian Bureau of Statistics in respect of the year 2022, released on 27 September 2023. Accessed online at (Causes of Death, Australia, 2022 | Australian Bureau of Statistics (abs.gov.au) on 31 May 2024.
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2024 © TAL Services Limited a Dai-ichi Life Group Company.

"TAL is Australia's leading life insurer" based on Inforce premiums for risk only life insurance policies, NMG Consulting (2023).

Any financial product advice is general in nature only and does not take into account any person’s objectives, financial situation or needs. Before acting on it, the appropriateness of the advice for any person should be considered, having regard to those factors. Persons deciding whether to acquire or continue to hold life insurance issued by TAL should consider the relevant Product Disclosure Statement (PDS). The Target Market Determination (TMD) for the product (where applicable) is also available. Life insurance issued by TAL Life Limited ABN 70 050 109 450 AFSL 237848.