Existing Westpac policy holders

Important Information

On 9 August 2021, Westpac announced it had agreed with TAL Dai-ichi Life Australia Pty Limited (“TAL”) to sell Westpac Life Insurance Services Limited ("WLISL"). The sale of WLISL to TAL was completed on 1 August 2022. Following the sale, WLISL changed its name to TAL Life Insurance Services Limited (TLISL).

Making a claim

To speak to a Claims Consultant about making a claim:

 1300 551 431

Monday to Friday, 8.00am to 6.30pm (Sydney time)

Mail icon Westpac - Life Insurance

GPO Box 524, Sydney NSW 2001

Existing customer enquiries

To speak to our Customer Service team about your existing policy

 1300 551 431

Overseas callers: +61 2 9182 0744

Monday to Friday, 8.00am to 6.30pm (Sydney time)

Mail icon Westpac - Life Insurance

GPO Box 5467, Sydney NSW 2001

 

Additional support

We recognise certain customers may require additional support when engaging with us. We offer a range of services through government agencies including Translating and Interpreting Services (TIS) and The National Relay Service (NRS). Find out more.

Support for vulnerable customers

Support for vulnerable customers

At TAL, we are committed to supporting our customers who may be experiencing vulnerability or have unique needs. Contact us or see how we can help if you are experiencing financial hardship or domestic and family violence.

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Documents and forms

Documents and forms

View forms and disclosure documents.

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Make a Claim

Make a Claim

What to expect if you need to make a claim and how we can help.

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Make a payment

Make a payment

Make a secure payment for your policy now.

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Feedback and Complaints

Feedback and Complaints

To provide feedback and resolve any complaints, contact us.

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The Insurer and Issuer is TAL Life Insurance Services Limited ABN 31 003 149 157 AFSL 233728 (TLISL), except for Term Life as Superannuation, Income Protection as Superannuation, and Income Protection Assured as Superannuation, which are issued by Mercer Superannuation (Australia) Limited ABN 79 004 717 533 AFSL 235906 (MSAL) as trustee of the Mercer Super Trust ABN 19 905 422 981. MSAL does not guarantee the insurance. TLISL is part of the TAL Dai-ichi Life Australia Pty Limited ABN 97 150 070 483 group of companies (TAL). MSAL is not part of the TAL group of companies. Westpac is a trade mark of Westpac Banking Corporation ABN 33 007 457 141 AFSL 233714 and is used by each of TLISL and MSAL under licence. This information does not take into account your individual needs, objectives or financial situation. You should read the Product Disclosure Statement (PDS) before making a decision to purchase or continue to hold a product. A PDS can be obtained by visiting tal.com.au/westpaclife or calling 1300 551 431.

A Target Market Determination has been made for Protection Plans products. Please visit tal.com.au/westpaclife-docs for any of our Target Market Determinations.

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2024 © TAL Services Limited a Dai-ichi Life Group Company.

"TAL is Australia's leading life insurer" based on Inforce premiums for risk only life insurance policies, NMG Consulting (2023).

Any financial product advice is general in nature only and does not take into account any person’s objectives, financial situation or needs. Before acting on it, the appropriateness of the advice for any person should be considered, having regard to those factors. Persons deciding whether to acquire or continue to hold life insurance issued by TAL should consider the relevant Product Disclosure Statement (PDS). The Target Market Determination (TMD) for the product (where applicable) is also available. Life insurance issued by TAL Life Limited ABN 70 050 109 450 AFSL 237848.