Existing NRMA customers

Important notice

From 31 October 2023, NRMA Income Protection Insurance, Life Insurance and Funeral Insurance are no longer promoted by IAL Life Pty Limited ABN 15 137 509 936 (IAL Life), and IAL Life will no longer be an Authorised Representative of TAL Direct Pty Limited ABN 39 084 666 017 AFSL 243260 (TAL Direct). Instead, these products will be promoted by TAL Direct.

Making a claim

To speak to a Claims Consultant about making a claim:

1300 996 143

Monday to Friday, 9.00am to 5.30pm (Sydney time)

Mail icon Reply Paid 5380, Sydney NSW 2001

Existing customer enquiries

To speak to our Customer Service team about your existing policy:

1300 996 143

Monday to Friday, 8.00am to 7pm (Sydney time)

Mail icon Reply Paid 5380, Sydney NSW 2001

Additional suppport

We recognise certain customers may require additional support when engaging with us. We offer a range of services through government agencies including Translating and Interpreting Services (TIS) and The National Relay Service (NRS).

Find out more

Life Insurance Code of Practice

NRMA Income Protection Insurance, Life Insurance and Funeral Insurance policies are issued by TAL Life (TAL), who played a key role in creating the Life Insurance Code of Practice (the Code). TAL is committed to delivering the best possible customer service standards.

Learn more

Support for vulnerable customers

At TAL, we are committed to supporting our customers who may be experiencing vulnerability or have unique needs. Contact us or see how we can help if you are experiencing financial hardship or domestic and family violence.

Get support

Feedback and Complaints

To provide feedback and resolve any complaints, contact us.

FIND OUT MORE

Products are issued by TAL Life Limited ABN 70 050 109 450 AFSL 237848 (TAL Life) and, for Involuntary Unemployment Cover, Hallmark General Insurance Company Ltd ABN 82 008 477 647 AFSL 243478 (the insurers). TAL Direct has been authorised under an arrangement with the insurers to enter into, vary or cancel insurance cover on behalf of the insurers as if it were the insurers. The Product Disclosure Statement (PDS) and Policy Document contain important information which will help you understand the product, including what's covered and what's not covered. You can get a copy of the PDS and Financial Services Guide (FSG) by calling TAL Direct on 1300 996 143.

IAL Life is remunerated by way of commission received from TAL Life for Income Protection Insurance, Life Insurance and Funeral Insurance policies sold under the NRMA Insurance brand. The commission is up to 27% inclusive of GST of each premium paid while the policy is in force. This commission is included in the premium and there is no additional cost to you.