TAL launches Insurance Academy for superannuation fund partners

Leading Australian life insurer, TAL, has launched the TAL Insurance Academy, a dedicated learning and development platform offering its superannuation fund partners access to on-demand education and training to support their teams.

The new initiative was developed in collaboration with TAL’s superannuation fund partners with the aim of using expert training and development to deliver positive member experiences. Traditional learning modules are combined with interactive and practical learning tools which can be fully embedded within a partner’s new employee onboarding programs and ongoing training.

TAL General Manager, Partnerships, Dan Taylor, said: “At TAL, our ambition is to make life insurance better understood and valued. Supporting our superannuation fund partners to have well informed and ongoing engagement with their members, and enhancing the value those members derive from their fund, reflects TAL’s commitment to partner excellence.

“In building the learning program, we consulted extensively with our partners to understand their training and people development needs and address those in our offering. From member-facing teams through to senior management and trustees, TAL Insurance Academy delivers a range of learning content to meet diverse user needs.”

During the initial rollout of Insurance Academy, TAL’s superannuation fund partners exceeded expectations in adopting the new learning program, with fund employees completing 3,000 learning modules.

The course content is delivered by subject matter experts and includes a comprehensive overview of the Australian life insurance landscape as well as immersive masterclasses on key aspects of insurance in superannuation.

"With a focus on addressing industry challenges and opportunities, the masterclasses will explore topics including global and local trends, innovation, best practice, and health through fresh, engaging, and topical content.

"The platform allows us to extend our support and complement the existing face-to-face training we provide to partners. This includes an extensive range of masterclasses on mental health conditions, recognising their impact on super fund members and ensuring super fund teams are equipped to have informed conversations and provide targeted support”, Mr Taylor said.

TAL Insurance Academy is enabled by a comprehensive learning management system that is fully integrated with TAL’s superannuation fund partner portal, GroupHQ, providing a seamless user experience.