TAL appoints Georgina Croft as Chief Claims Officer

TAL is pleased to announce that Georgina Croft will join TAL’s Executive Team and has been appointed Chief Claims Officer commencing 1 March 2024.

Ms Croft joins TAL having spent 13 years at Westpac where she held a number of senior leadership roles, including Chief Operating Officer of the bank’s Insurance Division and most recently as Chief Customer Services Officer at BT Financial Group.

Ms Croft brings experience leading large operational teams and has had accountability for front line customer service functions as well as broader experience across mergers and acquisitions, transformational change, risk and compliance, and corporate governance.

Group CEO and Managing Director, Brett Clark said he was delighted to welcome Ms Croft to TAL.

“TAL remains focused on delivering industry-leading claims experience and claims outcomes for our customers and partners, supported by a committed investment program in technology and digital capabilities. Georgina’s extensive leadership experience and customer focus joined with TAL’s continued investment in digital-first claims services and our people, will continue to make the end-to-end claims experience better, faster and simpler for our customers.”

Ms Croft said: “I am thrilled to be joining TAL and supporting the valuable role that it plays in providing protection to more than 5 million Australians.”

“I look forward to working with the Claims team to deliver even more for our customers and partners, to ensure that TAL leads in the industry in claims experience and claims outcomes, and that all TAL customers feel confident we will be there to help if the unexpected happens.”