A message to our customers

2020 -

Dear Customers,

As the world, our nation and communities continue to grapple with the evolving impact of COVID-19, at TAL we understand how important it is that you are confident we will continue to be here for you and your family should you need us.

Our top priority at TAL during these challenging and unpredictable times is continuing to provide support and responsiveness to our customers.

We recognise that a key part of continuing to provide that support is ensuring our own workforce remains healthy and safe. We have planned for many scenarios and have applied a number of changes to our business to ensure there is minimal disruption to our ability to continue delivering on our promises to you. Many of our people are now working remotely and effectively. We have also implemented a wide range of social-distancing and broader measures in our organisation as recommended by government and national health experts. We are monitoring the situation very closely and our response is being adjusted as the situation evolves and requires. I am confident that our teams at TAL are functioning well and ready to support our customers.

We also understand that the circumstances surrounding COVID-19 may impact our customers differently. If you are making a claim for example, we recognise that there may be circumstances where you have difficulties in providing us with the information we require to support your claim. In these situations, we will always consider your circumstances and look for pragmatic and alternative ways to process your claim as efficiently as possible.

The health and well-being of our customers, staff as well as the broader community is of critical importance at this time. I would urge all of us to consider and follow the advice of government and our national health experts in order to limit the spread of COVID-19. It is also important at this time that we support each other.

As a TAL customer, I would like you to know that we are prepared and we will continue to be there to support you during these challenging times.

Further detail on some of the measures that we have taken are outlined on our COVID-19 Support page, which we will continue to keep updated with information as the situation evolves.

Thank you for taking the time to read this and please take care,

Brett Clark
Group CEO & Managing Director

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