Customer experience

Our Customer Experience specialists are integral in helping us protect people, not things.

Explore our current job opportunities

Explore our current job opportunities

Careers Portal

Supporting customers

Joining us as a Customer Experience specialist, you will play an integral role in helping our customers look after what matters most. You'll always be looking to improve and deliver our promise of service leadership in every single interaction you have with customers, everyday.

Over 600,000 calls per year
150,000 mail items
72,000 retention calls
Retain $48m in policies per year

Learn with us

If you’re eager to keep learning, TAL is the place for you. We have several programs to develop talent including Leader as a Coach, Investments Cross-Skilling, and a structured buddy program. Each month we bring the teams together to recognise outstanding achievements, awarding those nominated by their peers for displaying traits such as ‘Leading with Excellence’, ‘Living the TAL Spirit’, ‘Customer Experience’, and ‘Business Partnering’. It’s always a great opportunity to celebrate together.

We consider a customer experience position as the first step in a lot of people’s careers at TAL. Our commitment to new employees is to provide them with skills, coaching and development planning to help them carve out long and fulfilling careers.
Team Leader, Customer Experience
Sophie Jones

Our recognition starts with people

See awards
  • FSC Life Insurance Award 2021 - Innovation in Retail Winner
  • 2020 Life Company of the Year Winner
  • Commonwealth Workplace Gender Equality Agency (WGEA) – Employer of Choice
  • 2020 Momentum Media Women in Finance Winner